Question 1

Re-fuelling policy

Accepted Answer

Fuel is charged from the branch where the vehicle is delivered from and is for the renter’s own account. In general fuel may not be purchased with a credit card at petrol stations. (There are some exceptions where a few petrol stations will accept a credit card for payment of fuel). Each BLUU Car Rental vehicle is rented with a full tank of fuel and the renter will pay for refuelling when returned. Each vehicle is refuelled by BLUU Car Rental on termination of the vehicle at the standard government legislation fuel tariff regardless whether the fuel gauge indicates that the vehicle is full, as vehicles that are refuelled at independent stations are not guaranteed to be filled to capacity. BCR charges a refuelling fee if the vehicle is not returned with a full tank of fuel. Fee of R46.00 (N$48.00); will be charged.

Question 2

How Is The 24 Hour Period Calculated

Accepted Answer

Rates are calculated on a 24-hour period from the time of rental until the return of the vehicle.

Question 3

What Is A One Way Fee?

Accepted Answer

A one-way fee is charged when a renter collects the vehicle from one BCR location and returns the vehicle to a different BCR location. The one-way fee will be quoted at time of reservation/quote. The one-way fee covers the cost of relocating the vehicle back to the original location/depot.

Question 4

Why Is There An Administration Fee For Traffic Fines Received?

Accepted Answer

There is a traffic fine administration fee of R450.00 (N$450.00) in the event that the renter receives a traffic fine whilst renting the Bluu Car Rental vehicle. This fee will be levied to cover the cost of redirecting the fine to the renter.

Question 5

Why do we charge a Minor Damage Waiver fee?

Accepted Answer

Minor damage that costs less than R2500 (N$2500) to repair will be covered when purchasing this waiver. If the cost of damage exceeds R2500 (N$2500), the minor damage waiver will not be applicable. Minor Damage Waiver does not cover damage caused by water; damage to the undercarriage of the vehicle or damage to tyres and windscreen – a separate waiver can be purchased to cover tyres and windscreen. The fee is R45.00 (N$65.00) per day.

Question 6

Why Is There An Assessor’s Fee When The Damage Is Over R8000 (N$8000.00)

Accepted Answer

All damages sustained in excess of R8000 (N$8000) (VAT Incl.) are appraised by an independent assessor. The evaluation has a cost element, but provides assurance to the customer and/or their insurer that the damage costing is legitimate, not inflated and consistent with acceptable industry standards. o Assessors Fee Above R8000 – R940 per incident o Assessors Fee Below R8000 – R375 per incident o Assessors Fee Above N$8000 – N$940 per incident o Assessors Fee Below N$8000 – N$375 per incident

Question 7

Why Do We Charge A Claim Administration Fee?

Accepted Answer

As the liability amount on the waivers only contributes towards the repair costs of the vehicle, an administration fee per incident will be levied to cover the costs of processing the claim. This includes items such as quote gathering and legal services. o Claim Administration Fee Above R2500 – R1230 per incident o Claim Administration Fee Below R2500 – R440 per incident o Claim Administration Fee Above N$2500 – N$1230 per incident o Claim Administration Fee Below N$2500 – N$440 per incident

Question 8

What Is The Additional Driver Fee For?

Accepted Answer

This is for risk and administration related costs for multiple drivers. The fee of R570.00 (N$570.00) applies per driver per rental.

Question 9

What Is Tourism Levy?

Accepted Answer

Members of the South African Vehicle Rental and Leasing Association (SAVRALA) agreed to impose a 1% tourism levy, to be used to promote tourism in South Africa under the auspices of SATOUR and SATBC.

Question 10

What Is An Airport Surcharge And Why Is It Charged?

Accepted Answer

This is an additional cost applicable to rentals at all airport locations. A surcharge was imposed by the Airports Company (ACSA) Ltd & private airport companies at airport locations and applies to all car rental companies. The current charge is 13% (Namibia N/A) on the time and kilometre rate.

Question 11

Why do we charge a Remote Location Surcharge?

Accepted Answer

A remote surcharge is levied due to higher logistic costs of operating at these locations.

Question 12

What Is The Rental Contract Fee?

Accepted Answer

A rental contract fee of R142.00 (N$142.00) is applicable to all rentals. There is a legal requirement to store documents for a period of 5 years. The fee is for the cost of administrating, storing and retrieving all rental contracts.

Question 13

What Is A No Show Fee?

Accepted Answer

A no show fee to the Full Value of Rental (Full Value of Rental for Namibia) will be charged to the renters account if the renter does not show up to collect their rental vehicle on the & time and date specified on the booking. A 3 hour grace period will apply from the collection time on the booking.

Question 14

What Is A Roadside Assistance Call Out Fee?

Accepted Answer

Non-Mechanical – A charge of R950.00 (N$950.00) per instance will be charged to assist with lost keys, lack of fuel, Flat tyre etc.

Question 15

Why do we place an authorisation hold on the credit card?

Accepted Answer

We will place an authorisation hold on your American Express, Diner’s Club, Visa or MasterCard credit cards; Bluu Car Rental does not have the facility to allow the use of Debit or “Electronic use only” cards as a method of payment. The authorisation will be held in our favour for the duration of the rental (but not paid over to us). Should the rental be extended, or an incident take place, a further hold will be placed on your card to ensure all costs are covered by the authorisation held. Once the rental has been finalised, the actual rental amount will be charged to the credit card and the authorisation hold will be released. Should you require assistance with the release of authorisation, kindly contact our Customer Care team at customercare@bcr.co.za with your rental reference number/ID or passport number and they will assist with this process.

Question 16

Method Of Payment

Accepted Answer

The driver must be in possession of a credit card. The credit card must be in the name of the driver of the vehicle.

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